i T M SOnline telemarketing systems
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Installed Windows software
For more information on our Windows based application software please see www.qsstms.com
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UK +44(0)1249 700230
USA 646 845 1897
Uses
Outbound calling
Whatever the actual reason, if the purpose depends on outbound calling then the iTMS system can most likely help. It is designed to manage both data and users to maximum effectiveness. With the added dialing options, iTMS can be a very effective tool.
Prospecting
Automatically manage the call lists by ensuring that the callers enter appropriate call outcomes and callback dates and times. If a record should not be called again, then it won’t be – it simply won’t appear in anyone’s call list.
Appointment setting
The system is ideal for both the appointment setters and the salespeople. Both have access to the same data and can work together rather than against each other.
Surveys
The optional built-in scripting is perfect for doing surveys, asking a predefined set of questions, gathering the answers and then reporting on the results.
Telemarketing
Due to the flexibility of the system, it lends it self to many different situations, including on-going marketing to existing clients and prospects. Setting callback dates that can’t be missed and the ability to have standard letter and email templates and track detailed contract histories are all functions necessary for getting results.
List cleaning
Import whatever data fields you need and display them, either on the standard screen or within the scripts. Callers are easily able to update and correct that data. Even more importantly, you can easily export the data back out again.
CRM
CRM is the biggest misnomer of modern times, it means something different to everyone. But in essence it gives you the ability to manage your relationships with your customers. This means the ability to track all contact history, run instant letter-merge and emails, track product histories or opportunities and basically just keep in contact with all the customers. Having a structured calling and queuing system means that no customer is ever left out of the loop. Whilst the iTMS system is designed for more than standard CRM, many of our customers just prefer it to the many CRM systems on the market.